Last Updated: 18/05/2026

Introduction

This Privacy Policy explains how DARSHIL GREEN ENERGY PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you access our website, purchase our products, or use our services related to solar and electrical solutions.

Our products and services include:

  • Solar Panels
  • Solar Inverters & UPS Systems
  • Solar Batteries & Energy Storage Solutions
  • Solar Charge Controllers
  • Solar Water Heaters
  • Solar Water Pumps
  • LT/HT Electrical Panels & Switchgears
  • MS Frames & Solar Mounting Structures
  • EV Charging Stations & Accessories
  • Solar Installation, EPC & Maintenance Services

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information when you visit our website, place an order, request a quotation, or contact us:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Company or business details (if applicable)
  • GST/VAT details (if applicable)
  • Payment and transaction details
  • Any information submitted through inquiry forms, support requests, or service bookings

Technical & Usage Information

We may also automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Website usage behavior
  • Pages visited and session duration
  • Cookies and tracking data

This information helps us improve website performance, security, and customer experience.

How We Use Your Information

We use your information for the following purposes:

  • To process product orders and service requests
  • To provide quotations for solar and electrical products
  • To arrange installation, EPC, maintenance, and support services
  • To deliver purchased products and updates regarding orders
  • To respond to customer inquiries and technical support requests
  • To improve our products, website functionality, and customer experience
  • To send promotional offers, newsletters, or updates (only with your consent)
  • To detect fraud, misuse, or unauthorized activities
  • To comply with legal and regulatory obligations

Product & Service Information

Our website may display product specifications, technical descriptions, compatibility details, pricing, and availability related to solar and electrical products.

While we strive for accuracy, product specifications and availability may change without prior notice. Images displayed on the website are for illustrative purposes only and may vary slightly from the actual product.

Installation and performance of solar products may depend on site conditions, weather, electrical infrastructure, and other technical factors.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

However, we may share information with trusted third-party service providers strictly for business purposes, including:

  • Payment gateway providers
  • Courier and logistics partners
  • Installation and technical service teams
  • IT and website support providers
  • Government authorities where legally required

All third parties are required to maintain confidentiality and use the data only for authorized purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enhance user experience
  • Analyze website traffic and performance
  • Remember user preferences
  • Improve security and website functionality

You may disable cookies through your browser settings, but some website features may not function properly.

Data Retention

We retain personal information only for as long as necessary for:

  • Order fulfillment
  • Warranty and service support
  • Legal and accounting purposes
  • Compliance with applicable laws

Once the information is no longer required, it is securely deleted or anonymized.

Data Security

We implement reasonable technical and organizational security measures to protect your personal information against:

  • Unauthorized access
  • Misuse
  • Alteration
  • Disclosure
  • Loss or destruction

Despite our efforts, no online transmission or storage system can be guaranteed to be completely secure.

Warranty & Service Communications

For products such as solar panels, batteries, inverters, EV charging stations, and related equipment, we may contact customers regarding:

  • Warranty registration
  • Installation scheduling
  • Service reminders
  • Maintenance support
  • Technical assistance
  • Product safety notifications

These communications are considered essential service-related communications.

Third-Party Links

Our website may contain links to third-party websites, payment gateways, or partner platforms. We are not responsible for the privacy practices or content of such external websites.

Users are encouraged to review the privacy policies of third-party platforms before sharing personal information.

Children’s Privacy

Our website and services are not intended for individuals below 18 years of age. We do not knowingly collect personal information from children.

If such information is identified, it will be deleted promptly.

Grievance Officer

In compliance with applicable laws, we have appointed a Grievance Officer to address complaints and concerns regarding privacy or data usage.

Grievance Officer Name: Mr. Sandeep Kumar
Company: DARSHIL GREEN ENERGY PRIVATE LIMITED
Email: grievance@darshilgreenenergy.com
Phone: +91 8796044729
Address: 5th Floor, Unit No. 565D, Spaze I Tech Park, Tower-B1, Sector 49, Gurugram, Haryana, 122103

The Grievance Officer will respond within a reasonable timeframe as required under applicable laws.

Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your information
  • Withdraw consent for marketing communications
  • Restrict or object to certain data processing activities

To exercise these rights, please contact us using the details provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, products, or business operations.

Any updates will be posted on this page along with the revised “Last Updated” date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

DARSHIL GREEN ENERGY PRIVATE LIMITED
Email: info@darshilgreenenergy.com
Phone: +91 8796044729
Address: 5th Floor, Unit No. 565D, Spaze I Tech Park, Tower-B1, Sector 49, Gurugram, Haryana, 122103