Last Updated: 18/05/2026

At DARSHIL GREEN ENERGY PRIVATE LIMITED, we are committed to delivering solar and electrical products safely, efficiently, and on time. This Shipping Policy explains how orders are processed, shipped, and delivered for products and services purchased through our website.

This policy applies to products including:

  • Solar Panels
  • Solar Inverters & UPS Systems
  • Solar Batteries & Energy Storage Solutions
  • Solar Charge Controllers
  • Solar Water Heaters
  • Solar Water Pumps
  • LT/HT Electrical Panels & Switchgears
  • MS Frames & Solar Mounting Structures
  • EV Charging Stations & Accessories
  • Solar Installation & EPC Related Materials

Shipping Coverage

We currently provide shipping and delivery services across India.

Orders will be delivered to the shipping address provided during checkout or confirmed during order processing.

For certain remote or restricted locations, delivery availability may vary depending on courier partner serviceability.

Order Processing Time

  • Orders are generally processed within 1–3 business days after successful payment confirmation
  • Bulk orders, customized products, solar structures, or EPC materials may require additional processing time
  • Orders placed on Sundays or public holidays will be processed on the next working day
  • Customers may be contacted for order verification before dispatch

Delivery Timeline

Standard Delivery:

  • Estimated delivery time: 3–7 business days

Large or Heavy Products:

Products such as:

  • Solar panels
  • Batteries
  • Water heaters
  • Mounting structures
  • Electrical panels

may require special transportation arrangements and additional delivery time depending on location and logistics availability.

Installation & EPC Deliveries:

For installation or EPC projects, delivery timelines depend on:

  • Site readiness
  • Material availability
  • Transportation conditions
  • Weather and government approvals

Delivery schedules will be coordinated separately by our project or support team.

Shipping Charges

  • Shipping charges (if applicable) will be displayed during checkout before payment confirmation
  • Free shipping offers, if available, will be clearly mentioned on the website
  • Additional shipping charges may apply for:
    • Remote locations
    • Oversized or heavy products
    • Expedited delivery requests
    • Specialized logistics handling

Packaging & Handling

We take appropriate precautions to ensure products are securely packed for safe transit.

Products are packaged using protective materials to minimize the risk of:

  • Physical damage
  • Moisture exposure
  • Transit-related handling issues

Customers are advised to inspect packages at the time of delivery.

Delivery Partners

We work with trusted third-party logistics and courier providers for safe and timely deliveries across India.

Depending on product type and location, shipments may be handled through:

  • Courier companies
  • Surface transport providers
  • Freight and logistics partners

Shipment Tracking

Once your order is shipped, tracking details will be shared through:

  • Email
  • SMS
  • WhatsApp (where applicable)

Customers can use the tracking information to monitor shipment status.

Delayed Deliveries

While we strive for timely deliveries, delays may occur due to factors beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Transport strikes or disruptions
  • Government restrictions
  • Remote area delivery limitations
  • Courier partner delays
  • High seasonal demand

In such situations, we will make reasonable efforts to keep customers informed.

Incorrect Address & Failed Delivery Attempts

Customers are responsible for providing accurate and complete shipping information.

We shall not be responsible for delays or failed deliveries caused by:

  • Incorrect address details
  • Wrong PIN code
  • Invalid phone number
  • Customer unavailability
  • Multiple failed delivery attempts

Additional shipping charges may apply for re-dispatch of returned shipments.

Damaged Deliveries

If a shipment arrives damaged:

  • Customers must notify us within 48 hours of delivery
  • Clear photos/videos of the package and product should be shared
  • Customers are advised not to install or use visibly damaged products before inspection

Resolution will be provided as per our Refund & Returns Policy.

Partial Shipments

In certain cases, orders containing multiple products may be shipped separately based on:

  • Product availability
  • Warehouse location
  • Packaging requirements
  • Logistics constraints

Customers will be informed if partial shipments are applicable.

Installation & Service Coordination

For products requiring installation or technical support:

  • Delivery of products does not automatically guarantee same-day installation
  • Installation scheduling depends on technician availability and site conditions
  • Customers may be contacted separately to coordinate installation appointments

Limitation of Liability

DARSHIL GREEN ENERGY PRIVATE LIMITED shall not be liable for:

  • Delivery delays caused by third-party logistics providers
  • Losses resulting from incorrect customer information
  • Delays caused by force majeure events
  • Minor packaging wear occurring during transportation

Our responsibility is limited to reasonable coordination and support regarding shipment issues.

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Updated versions will be posted on this page with the revised “Last Updated” date.

Contact Us

For shipping-related support, order tracking, or delivery assistance, please contact:

DARSHIL GREEN ENERGY PRIVATE LIMITED
Email: info@darshilgreenenergy.com
Phone: +91 8796044729
Address: 5th Floor, Unit No. 565D, Spaze I Tech Park, Tower-B1, Sector 49, Gurugram, Haryana, 122103