Shipping Policy

Last Updated: 18/05/2026

At DARSHIL GREEN ENERGY PRIVATE LIMITED, we are committed to delivering electronics and electrical products safely, efficiently, and on time. This Shipping Policy explains how orders are processed, shipped, and delivered for products purchased through our website.

1. Shipping Coverage

We currently provide shipping and delivery services across India.

Orders are delivered to the shipping address provided during checkout or confirmed during order processing.

Delivery availability may vary for remote or non-serviceable locations depending on logistics partners.

2. Order Processing Time

  • Orders are generally processed within 1–3 business days after payment confirmation
  • Bulk orders, heavy equipment, or customized items may require additional processing time
  • Orders placed on Sundays or public holidays are processed on the next working day
  • Customers may be contacted for order verification before dispatch

3. Delivery Timeline

Standard Products:

Estimated delivery time: 3–7 business days

Large / Heavy Products:

Products such as:

  • Batteries
  • Electrical panels
  • Power systems
  • Industrial electrical equipment
  • EV charging units

may require special logistics handling and additional delivery time depending on location.

Project-Based Deliveries:

For installation or project-based orders, timelines depend on:

  • Site readiness
  • Product availability
  • Technical requirements
  • External conditions
  • Government approvals (if applicable)

Delivery and service schedules are coordinated separately by our team.

4. Shipping Charges

  • Shipping charges (if applicable) are displayed during checkout before payment
  • Free shipping offers, if available, will be clearly mentioned on the website

Additional charges may apply for:

  • Remote locations
  • Oversized or heavy products
  • Express delivery requests
  • Special handling or logistics requirements

5. Packaging & Handling

We ensure all products are securely packed to minimize risk during transit.

Products are packaged using protective materials to reduce risk of:

  • Physical damage
  • Moisture exposure
  • Transit-related handling issues

Customers are advised to inspect packages at the time of delivery before acceptance.

6. Delivery Partners

We work with trusted third-party logistics providers for nationwide delivery.

Depending on product type and location, shipments may be handled through:

  • Courier services
  • Surface transport carriers
  • Freight and logistics partners

7. Shipment Tracking

Once your order is dispatched, tracking details will be shared via:

  • Email
  • SMS
  • WhatsApp (if applicable)

Customers can track their shipment status in real time using the provided tracking information.

8. Delayed Deliveries

While we aim for timely delivery, delays may occur due to factors beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Transport strikes
  • Government restrictions
  • Remote location constraints
  • Courier partner delays
  • High seasonal demand

We will make reasonable efforts to keep customers informed in such cases.

9. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate delivery information.

We are not responsible for delays or failed deliveries caused by:

  • Incorrect address or PIN code
  • Wrong contact details
  • Customer unavailability
  • Multiple failed delivery attempts

Additional charges may apply for re-shipment of returned orders.

10. Damaged Shipments

If a product arrives damaged:

  • Notify us within 48 hours of delivery
  • Share clear photos or videos of the package and product
  • Do not install or use damaged products before inspection

Resolution will be handled as per our Refund & Returns Policy.

11. Partial Shipments

Orders containing multiple items may be shipped separately depending on:

  • Stock availability
  • Warehouse location
  • Product size or handling requirements
  • Logistics optimization

Customers will be informed if partial shipments apply.

12. Installation & Service Coordination

For products requiring installation or technical setup:

  • Delivery does not guarantee same-day installation
  • Installation depends on technician availability and site conditions
  • Our team will coordinate installation separately after delivery

13. Limitation of Liability

We are not responsible for:

  • Delays caused by third-party logistics providers
  • Losses due to incorrect customer information
  • Delays caused by force majeure events
  • Minor packaging wear during transportation

Our responsibility is limited to shipment coordination and support only.

14. Policy Updates

We may update this Shipping Policy at any time without prior notice.

Updated versions will be published on this page with a revised “Last Updated” date.

15. Contact Us

For shipping support, tracking assistance, or delivery queries:

DARSHIL GREEN ENERGY PRIVATE LIMITED
Email: info@darshilgreenenergy.com
Phone: +91 8796044729
Address: 5th Floor, Unit No. 565D, Spaze I Tech Park, Tower-B1, Sector 49, Gurugram, Haryana, 122103