Last Updated: 18/05/2026

Thank you for choosing DARSHIL GREEN ENERGY PRIVATE LIMITED for your solar and electrical product needs. We strive to provide high-quality products and reliable services. Please read our Refund & Returns Policy carefully before placing an order.

This policy applies to products and services including:

  • Solar Panels
  • Solar Inverters & UPS Systems
  • Solar Batteries & Energy Storage Solutions
  • Solar Charge Controllers
  • Solar Water Heaters
  • Solar Water Pumps
  • LT/HT Electrical Panels & Switchgears
  • MS Frames & Solar Mounting Structures
  • EV Charging Stations & Accessories
  • Solar Installation, EPC & Maintenance Services

1. Eligibility for Returns

a. Damaged, Defective, or Faulty Products

You may request a return, replacement, or technical inspection if:

  • The product is physically damaged during delivery
  • The product is defective or not functioning properly upon delivery
  • Incorrect or incomplete items are received
  • The issue is reported within 7 days of delivery
  • Clear images, videos, or an unboxing video are provided as proof

Products will be inspected by our support or technical team before approval.

b. Wrong Product Delivered

If you receive an incorrect product:

  • The issue must be reported within 48 hours of delivery
  • The product must remain unused and in original packaging
  • All accessories, manuals, labels, and warranty cards must be included

Once verified, we will arrange replacement or refund as applicable.

c. Non-Returnable Products & Services

The following items/services are generally not eligible for return or refund:

  • Products damaged due to misuse, negligence, improper installation, or unauthorized repair
  • Products with physical damage caused after delivery
  • Used or tampered products
  • Customized, made-to-order, or specially procured items
  • Installed solar structures, panels, or electrical systems after successful commissioning
  • Products missing original packaging, serial numbers, accessories, or warranty documents
  • Digital products, downloadable software, or gift vouchers
  • Consumable or site-used materials

2. Return Conditions

To qualify for a return or replacement:

  • The product must be unused and in resalable condition
  • Original packaging, accessories, manuals, and warranty cards must be intact
  • Product serial numbers must match our records
  • The product must not show signs of misuse, tampering, burning, water damage, or unauthorized modification

Products failing quality inspection may be rejected for return or refund.

3. Solar Installation & EPC Service Returns

For installation, EPC, or maintenance-related services:

  • Refunds are generally not applicable once installation work or project execution has started
  • Cancellation charges may apply for projects cancelled after material procurement or dispatch
  • Site visit, consultation, transportation, labor, and inspection charges may be non-refundable
  • Project timelines may vary due to weather conditions, government approvals, or site readiness

Any disputes regarding installation quality must be reported within a reasonable timeframe after completion.

4. Return Request Process

To initiate a return or replacement request:

Step 1:

Contact our support team with:

  • Order ID or Invoice Number
  • Product details
  • Reason for return
  • Images or videos showing the issue

Step 2:

Our support team will review your request within 24–48 business hours.

Step 3:

If approved:

  • Pickup will be arranged where service is available, or
  • Return shipping instructions will be provided

Step 4:

After inspection and verification:

  • Replacement, refund, repair assistance, or store credit will be processed as applicable

5. Refund Process

After successful inspection and approval of returned products:

  • Refunds will be processed to the original payment method
  • Estimated processing time: 3–5 business days
  • Actual credit time depends on banks or payment providers

Shipping charges will be refunded only if:

  • The wrong product was delivered
  • The product arrived damaged
  • The return is approved due to manufacturing defects

Installation, labor, site visit, and handling charges may be non-refundable unless otherwise agreed.

6. Replacement Policy

Replacement requests are accepted if:

  • The product is defective within the eligible return period
  • The issue is verified by our technical or support team
  • Replacement stock is available

If the same product is unavailable, customers may choose:

  • Full refund
  • Alternative product
  • Store credit or adjusted replacement (price difference may apply)

7. Order Cancellation Policy

Before Shipment:

  • Orders may be cancelled before dispatch confirmation
  • Refunds for prepaid orders will be processed after cancellation approval

After Shipment:

  • Orders cannot be cancelled once dispatched
  • Customers may request return/replacement after delivery as per this policy

EPC & Installation Projects:

Orders involving customized structures, installations, or project materials may attract cancellation charges after procurement or project initiation.

8. Warranty Claims

Most products sold by DARSHIL GREEN ENERGY PRIVATE LIMITED may include manufacturer warranty coverage.

Important Notes:

  • Warranty terms differ by manufacturer and product category
  • Warranty does not cover physical damage, misuse, improper installation, voltage fluctuation, water damage, or unauthorized repair
  • After the return period expires, warranty claims must be handled through authorized service centers or manufacturers

We may assist customers in coordinating warranty support, but final resolution depends on manufacturer policies.

9. Limitation of Liability

DARSHIL GREEN ENERGY PRIVATE LIMITED shall not be responsible for:

  • Installation delays caused by external factors
  • Product performance issues due to improper usage or site conditions
  • Indirect or consequential losses
  • Delays caused by courier or logistics providers

Our liability is limited to the amount paid for the affected product or service.

10. Changes to This Policy

We reserve the right to update or modify this Refund & Returns Policy at any time without prior notice.

Updated policies will be published on this page with a revised “Last Updated” date.

11. Contact Us

For return requests, refund support, or warranty-related assistance, contact us:

DARSHIL GREEN ENERGY PRIVATE LIMITED
Address: 5th Floor, Unit No. 565D, Spaze I Tech Park, Tower-B1, Sector 49, Gurugram, Haryana, 122103
Email: info@darshilgreenenergy.com
Phone: +91 8796044729