Refund & Returns Policy

Last Updated: 18/05/2026

Thank you for choosing DARSHIL GREEN ENERGY PRIVATE LIMITED for your electronics and electrical product needs. We are committed to providing high-quality products and reliable services.

This Refund & Returns Policy explains how returns, replacements, cancellations, and refunds are handled.

1. Eligibility for Returns

a. Damaged, Defective, or Faulty Products

You may request a return, replacement, or inspection if:

  • The product is damaged during delivery
  • The product is defective or not functioning upon delivery
  • You receive incorrect or incomplete items
  • The issue is reported within 7 days of delivery
  • Supporting evidence (images/videos/unboxing proof) is provided

All returned items are subject to inspection before approval.

b. Wrong Product Delivered

If you receive the wrong product:

  • Report the issue within 48 hours of delivery
  • The product must be unused and in original packaging
  • All accessories, manuals, and documents must be included

After verification, we will arrange a replacement or refund.

c. Non-Returnable Products

The following items are generally not eligible for return or refund:

  • Products damaged due to misuse, improper handling, or unauthorized installation
  • Items with physical damage after delivery
  • Used, installed, or tampered products
  • Custom-made or specially procured items
  • Products missing original packaging, accessories, or serial numbers
  • Consumable or site-used electrical materials
  • Digital products, software, or downloadable items
  • Services already initiated or completed

2. Return Conditions

To qualify for return or replacement:

  • Product must be unused and in resalable condition
  • Original packaging must be intact
  • All accessories and documents must be included
  • Serial numbers must match company records
  • No signs of damage, misuse, or modification

Products failing inspection may be rejected.

3. Installation & Project Services

For installation or project-based services:

  • Refunds are not applicable once work has started
  • Cancellation charges may apply after material procurement or dispatch
  • Site visit, labor, transport, and inspection charges are non-refundable
  • Timelines may vary due to site conditions or external delays
  • Any concerns must be reported within a reasonable time after service completion

4. Return Request Process

Step 1:

Contact us with:

  • Order ID / Invoice number
  • Product details
  • Reason for return
  • Images or videos of the issue

Step 2:

Our team will review your request within 24–48 business hours

Step 3:

If approved:

  • Pickup will be arranged (where available), or
  • Return instructions will be provided

Step 4:

After inspection:

  • Refund, replacement, repair, or store credit will be processed

5. Refund Process

After approval:

  • Refunds will be issued to the original payment method
  • Processing time: 3–5 business days
  • Bank processing time may vary

Shipping charges refund applies only if:

  • Wrong product was delivered
  • Product arrived damaged
  • Return is approved due to manufacturing defect

Service charges (installation, labor, site visits) are generally non-refundable unless agreed otherwise.

6. Replacement Policy

Replacement is available if:

  • Product is defective within the eligible return period
  • Issue is verified by our technical team
  • Replacement stock is available

If replacement is not available, customers may choose:

  • Full refund
  • Alternative product
  • Store credit (price difference may apply)

7. Order Cancellation Policy

Before Dispatch:

  • Orders can be cancelled before shipment
  • Refunds will be processed after approval

After Dispatch:

  • Orders cannot be cancelled once shipped
  • Returns/replacements can be requested after delivery

Bulk / Special Orders:

  • Cancellation charges may apply after procurement or processing has begun

8. Warranty Policy

Products may include manufacturer warranty depending on brand and category.

Important points:

  • Warranty terms vary by manufacturer
  • Warranty does not cover physical damage, misuse, or improper handling
  • Voltage issues, water damage, or unauthorized repairs void warranty
  • Warranty claims must be handled through authorized service centers
  • We may assist in coordination, but final approval rests with the manufacturer

9. Limitation of Liability

We are not responsible for:

  • Delays caused by logistics or external factors
  • Product issues caused by improper usage or installation
  • Indirect or consequential losses
  • Performance variations due to usage environment

Our liability is limited to the value of the purchased product or service.

10. Policy Updates

We may update this policy at any time without prior notice.

Revised versions will be posted on this page with an updated “Last Updated” date.

11. Contact Us

For returns, refunds, or support:

DARSHIL GREEN ENERGY PRIVATE LIMITED
Address: 5th Floor, Unit No. 565D, Spaze I Tech Park, Tower-B1, Sector 49, Gurugram, Haryana, 122103
Email: info@darshilgreenenergy.com
Phone: +91 8796044729